AI is fundamentally reshaping how businesses operate, offering unprecedented opportunities while raising important questions about implementation, security, and control. For mid-sized businesses, the key to success lies not in chasing every new technology, but in taking a measured, strategic approach that delivers real value.

In February 2024, we published our Principles of Innovation, setting clear guidelines for how we develop transformative technologies like AI. These principles reflect our commitment to putting customers first and ensuring that innovation serves a purpose beyond just technological advancement.

Today, as AI moves rapidly from buzzword to business essential, these principles are more important than ever. Your ERP system sits at the core of your organization, managing the mission-critical data and processes that power your operations. This makes it both your greatest opportunity for AI transformation and the area where getting it right matters most.

Based on the feedback we receive from our small and mid-sized business customers, you need:

• Practical solutions that solve real business challenges
• Responsible development that protects your interests
• Industry-specific capabilities that deliver immediate value
• A future-ready platform that lets you evolve at your pace

It’s not about what AI can do, it’s about what AI can do for you.  To help you achieve greater business success and operational performance, Acumatica is committed to delivering AI capabilities that are practical for business and your employees, that are responsibly engineered and implemented and that meet your specific industry needs.

Practical Power: Less Hype, More Help

Innovation isn’t about chasing the latest tech trends or rushing to market with flashy features that sound impressive but deliver little value. At Acumatica, we take a different approach—one focused on solving real business challenges through thoughtfully leveraging and integrating AI capabilities.

Our strategy is simple: we build AI capabilities directly into our cloud ERP platform through intuitive interfaces that make advanced technology accessible to everyone. Every feature is designed around the specific needs of mid-sized businesses and their teams, with a user experience that feels natural and familiar. Whether you’re automating routine tasks, surfacing actionable insights, or streamlining complex processes, you’ll find AI tools that are both powerful and easy to use.

This practical approach means:

• AI features that integrate seamlessly into your existing workflows
• Intuitive interfaces that make adoption effortless for all users
• Solutions that deliver immediate value without disrupting operations
• A consistent, user-friendly experience across all AI functionalities

Responsible Innovation: Protecting What Matters

AI should amplify human capabilities, not replace them. Our mission is to help your teams work smarter, make better decisions, and focus on higher-value activities. But we know that innovation without trust is meaningless, especially when it comes to your business-critical data and processes.

That’s why we’ve built comprehensive security and privacy protections into every AI feature we develop:

• Ironclad data privacy and security protocols that exceed industry standards
• Complete alignment with your existing user access policies and permissions
• Clear audit trails and transparent decision-making processes
• A secure foundation that lets you confidently leverage both native and third-party AI innovations
• Full customer control and ownership of data—always

When you use Acumatica’s AI capabilities, you’re not just getting powerful technology—you’re getting the peace of mind that comes from knowing your data and operations are protected by enterprise-grade security measures.

Industry-Focused Value on a Future-Ready Foundation

One size never fits all in business technology—especially when it comes to AI. Different industries face unique challenges, operate with distinct processes, and require specialized solutions. That’s why we’ve always taken an industry-first approach with our Distribution, Manufacturing, Construction, Retail, and Professional Services editions. With AI, we’re staying true to this commitment.

Our AI capabilities are developed with deep understanding of industry-specific needs:

• Anomaly detection that spots costly errors before they impact your operations
• Intelligent assistants that speed up industry-specific workflows
• Automated processes that reflect real-world business requirements
• Insights that help you make better decisions for your specific market

But innovation can’t come at the cost of stability. Your business needs a reliable foundation that evolves thoughtfully with emerging technologies. Our cloud-native platform provides exactly that—an open, secure environment where new AI capabilities integrate seamlessly with your existing processes. This measured approach ensures you can:

• Adopt and scale AI innovations at your pace while maintaining enterprise-grade security
• Stay ahead of industry changes without disruption
• Build confidently on a platform that evolves with you

AI That Works for You

What truly sets Acumatica apart as an ERP provider isn’t just our technology—it’s our unwavering commitment to our Community. While others rush to market with AI features that serve their interests, we’re focused on developing capabilities that serve yours. This customer-first approach has always defined our culture, and it remains at the heart of our AI innovation strategy. We believe AI should work for you, not the other way around.

As AI continues to reshape the business landscape, you need more than just powerful technology—you need a trusted partner who understands your business needs and puts your success first. That’s why we’re building AI capabilities in partnership with our Community, ensuring every innovation serves a clear purpose: helping you work smarter, compete more effectively, and build a stronger future for your business.